Our Policies: How We Do It

Most of our services are conducted face to face, at our offices at Industry City. Under certain circumstances, we are also happy to conduct services via telehealth online platforms. Virtual therapy can be quite effective for many forms of therapy for childern and adults, in individual or group formats.

We use HIPAA-compliant services from Google (G-Suite) and Zoom. The video chat tool from G-Suite is called Google Meet, and both it and Zoom are secure and confidential. We will send you a link to a specific, password-protected room for your session.

You’ll need a high-speed internet connection, a web camera and microphone (most laptops, tablets, and phones have this built in), and a quiet and private space.

There’s a lot of helpful information that is communicated face to face, through body language and minute facial expressions, and this isn’t as easily discerned through video interactions. However, while there are costs to using this medium, there are benefits too. During the coronavirus crisis, this has been our safest way to provide mental health help. However, even during “normal” times, there are benefits to doing telehealth. For example, for some socially anxious children and adults, online therapy can feel like a safer first step. For parents with inflexible work schedules or without ready childcare, online services might be the only way for both parents to participate. For people who are unable to come in person, either because of distance or physical difficulty, telehealth can make it possible to seek help.

Nevertheless, telehealth services might not work well for all people in all situations. We will always ensure the high quality of the services you receive with us and will only conduct these services when it’s appropriate.

Our offices are at Industry City in Sunset Park, in Building 4, Section C, 5th Floor, Room 556. Click the Connect with Us link in the menu for a map and directions.

Yes! We are 1 block away from the 36th Street stop on the D/N/R. If you take the express trains (D and N), this is only 1 stop from the Atlantic Avenue/Barclays Center station. It’s about a 25-minute trip from lower Manhattan.

Yes! There are short- and long-term meters under the BQE on 3rd Avenue. There is also a paid parking lot on 2nd Avenue, between 32nd St and 36th St. And sometimes you can get lucky with free street parking, especially on the side streets between 3rd and 4th Avenues.

YES! Industry City is a thriving complex of artisanal stores, designer outlets, restaurants, and breweries. Many performers, architects, and media publications make their home here, as do the Brooklyn Nets and the Hospital for Special Services. There’s ice skating in the winter, concerts in the summer, and food and drink the whole year long. We share Building 4 with Japan Village, Sahadi’s, the Serious Eats test kitchen, and the Li-Lac Chocolate Factory. Learn more about IC at https://industrycity.com.

Yes, most information shared between a clinician and a client (even a client under 18 years old) is confidential. There are some important limitations to this, however. We are obligated to alert the authorities if we suspect that child, domestic, or elder abuse is occurring. We are also obligated to warn others if a client is a threat to themselves or to someone else. We may also be required under subpoena to release certain information to legal authorities.

We use an encryption system to secure our email communication from end to end, so that is a secure method. We also use a secure client portal via our electronic medical record system, Simple Practice, and we keep client records in a secure storage system operated by Google.

Yes, we have more detailed information in our Notice of Privacy Policies, which we give to all clients. Please email us for a copy.

We’re not in-network with any insurance companies. If your plan covers out-of-network providers, then our services should be reimbursable (after you’ve met your deductible), up to their stated percentage. You would pay us directly first and then seek reimbursement from your plan.

Yes! After you have paid your balance, we will generate superbill invoices for a few therapy sessions at a time and (typically) at the end of the evaluation process. These invoices will include all information that your plan will need to reimburse you.

Although we try to be as supportive through these logistics as we can be, we don’t actively submit any claims to insurance companies. Once we provide the detailed invoice or superbill, it’ll be up to you to manage the reimbursement process.

Our fees are at Brooklyn’s market rate, but they differ depending on the service needed. Call us to discuss your concerns, so we can make sure we’re quoting the right fees for the services that will help you best.

We primarily charge fees by credit card.

Typically, we ask for payment after each therapy or consultation session. For evaluations, we ask for a $500 deposit to hold reserved evaluation appointments. Then all evaluation fees are charged as appointments happen. We are willing to make exceptions to this policy for people who need alternate arrangements, but this must be agreed upon in advance.

We try to offer lower fees when we can to help people in need. Please call us to discuss your needs and your concerns.

We are not approved DOE vendors, but you can typically be reimbursed by the DOE after you have paid for our services and submitted our invoice.

Yes, we reserve our time for you and cannot typically see another client with short notice. As such, we ask that all therapy appointments be cancelled or rescheduled within 48 hours of the originally scheduled appointment. If cancelled later than that, then we’ll need to charge the full fee. We make exceptions for illness when necessary.

We ask for a $500 deposit at the time of scheduling your evaluation appointments; this will hold the evaluation slot for you. You can cancel the full evaluation up until 2 weeks before the first appointment and that deposit will be refunded.